Capabilities

What we can build for you.

01

Trained on your content

Answers come from your documents, FAQs and catalogue, not guesses.

02

Website and WhatsApp

One assistant that works on your site and on WhatsApp Business.

03

Lead capture

Collects names, numbers and needs, then sends them to you.

04

Human handoff

Passes the chat to a person, with context, when needed.

05

English and Urdu

Understands and replies in the language your customer uses.

06

Analytics and improvement

See common questions and gaps, and improve the answers.

How we work

From first call to launch.

1

Collect your content

We gather documents, FAQs, prices and policies.

2

Design the conversations

We decide tone, limits and when to hand over.

3

Build and train

We set up the assistant on your content.

4

Test and refine

We test hard questions and fix weak answers.

5

Launch and improve

We go live and improve from real chats.

Tools we use

OpenAI/Claude/Gemini/WhatsApp Business API/Vector databases/n8n/Next.js/Google Sheets

Overview

What is AI Chatbots and Knowledge Assistants, and how does it help?

Customers ask the same questions all day: prices, timings, availability, how to order. A well-built assistant answers them instantly, at any hour, using your own information.

We build it around your documents and your tone of voice, limit what it can say, and make it easy for customers to reach a real person whenever they want one.

What's included

What you get, in plain English.

01

Content preparation

Your documents and FAQs cleaned and organised for the assistant.

02

Conversation design

Tone, boundaries and handoff rules.

03

Website chat widget

A clean chat window that matches your site.

04

WhatsApp integration

The same assistant on WhatsApp Business.

05

Lead capture

Enquiries sent to your inbox, Sheets or CRM.

06

Safety limits

Clear rules on what it should and should not answer.

07

Testing

Tested on real and tricky questions before launch.

08

Reporting

Monthly view of questions asked and what to improve.

Ways to work with us

Packages that fit your stage.

Every package is shaped around your project after a short conversation. Ask for a quote and we will send an itemised proposal.

Website Assistant

Answer visitors instantly

  • Chat widget on your site
  • Trained on your content
  • Lead capture
  • Basic reporting
Request a quote
Most chosen

Website + WhatsApp

Be there wherever customers are

  • Everything in Website Assistant
  • WhatsApp Business assistant
  • Human handoff
  • CRM or Sheets link
  • Monthly review
Request a quote

Knowledge Assistant

For staff and complex catalogues

  • Internal assistant for your team
  • Large document libraries
  • Access controls
  • Custom integrations
Request a quote
Why Hawk DevOps

A partner you can rely on.

01

Clear communication

One point of contact, regular progress updates and plain-language explanations.

02

Built around your goals

Every decision is tied to a result you care about: enquiries, sales or time saved.

03

Transparent pricing

Itemised quotes agreed up front, so there are no surprises later.

04

Support after delivery

We stay available for fixes, updates and improvements once you are live.

Who we work with

Retail and E-commerce/Real Estate/Education/Clinics/Restaurants/Travel/Finance/Service Businesses

Explore more

Services that work well together.

Good to know

Questions we get asked.

Ask us something else

Will it make things up?

We ground answers in your own documents and set the assistant to say it does not know rather than guess, then hand over to a person.

Can it work on WhatsApp?

Yes, through the WhatsApp Business API, alongside a chat widget on your website.

How do I update what it knows?

We set it up so documents can be added or replaced easily, or we update it for you.

Let's work together

Got a project?
Let's make it loud.